By: Rick Boxx
November 8, 2011
After tolerating a blurry movie for 15 minutes, customers began leaving the theater. By the time the movie was playing correctly, the theater had lost more than ½ the audience.
When the movie ended, employees wisely waited at the door to give us free passes to future movies. My wife asked me, “Did you expect free tickets?”
“With half the audience leaving angry,” I replied, “they would have regretted it otherwise.”
The Lord told Moses in Leviticus 5:6, “When a man or woman wrongs another in any way and so is unfaithful to the Lord, that person is guilty and must confess the sin he has committed. He must make full restitution for his wrong…”
If your customers are shortchanged, admit your mistakes and make it worth their while to come back.
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