An Unconventional Banker
Dan Cable, author of Alive at Work, shares in a Harvard Business Review article about a consumer banker in China named Jungkio. Jungkio’s predecessorshad regularly scheduled times at each branch to pressure staff to cut costs, causing the staff great anxiety.
Jungkio eliminated the meetings and instead began arriving at branches unannounced. He started by serving the staff breakfast. Then he held “huddles” with the staff, asking his employees, “How he could help them improve their branch?”
Jungkio’s servant leadership style resulted in new ideas and, the financial performance of Jungkio’s branches soared.
How can you humbly help your team improve today?
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